Refund policy

At ALLTOPARTY, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

🕒 Returns

We accept returns within 30 days of delivery for most items. To be eligible for a return:

• Items must be unused and in their original packaging.

• Return must be initiated by contacting us at info@alltoparty.com with your order number and reason.

🚫 Non-returnable items

We do not accept returns for:

• Personalized or custom-made items.

• Opened or used party supplies (due to hygiene and safety concerns).

• Digital products (if applicable).

🔁 Exchanges

If your item arrived damaged or defective, we’ll gladly replace it. Please contact us within 7 days of receiving your order with photos of the damage.

💵 Refunds

Once we receive your return, we’ll inspect it and notify you. If approved, your refund will be processed back to your original payment method within 5–10 business days.

📦 Return Shipping

Buyers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item). Please use a trackable shipping service for your protection.

❓ Questions?

Email us anytime at info@alltoparty.com — we’re happy to assist!